Refund Policy
Your satisfaction is our priority. Learn about our money-back guarantee and refund process.
Money-Back Guarantee
At AI Yard Design Generator, we stand behind our AI landscape design service. If you're not completely satisfied with your Premium subscription, we offer a comprehensive refund policy to ensure your peace of mind.
We understand that AI-generated designs may not always meet your specific expectations, and we want to ensure you have a positive experience with our platform.
Refund Eligibility
Qualifying Conditions
You are eligible for a full refund if:
- You request a refund within 7 days of your initial Premium subscription purchase
- You have not generated more than 10 AI designs during your subscription period
- The service did not meet your expectations as described on our pricing page
- You experienced technical issues that prevented you from using the service effectively
- You accidentally subscribed and immediately contacted us for cancellation
Non-Qualifying Conditions
Refunds may not be available if:
- More than 7 days have passed since your subscription started
- You have generated more than 10 AI designs (indicating substantial use of the service)
- You are requesting a refund for a free trial or free plan
- The refund request is made after multiple billing cycles
- You violated our Terms of Service
Refund Process
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at [email protected] with the subject line "Refund Request"
- Include your account information - email address used for subscription and order details
- Provide a brief explanation of why you're requesting a refund
- Allow 2-3 business days for our team to review and process your request
Processing Timeline
- Review Period: 2-3 business days for request evaluation
- Approval Notification: Email confirmation if refund is approved
- Processing Time: 5-10 business days for refund to appear in your account
- Payment Method: Refunds are processed back to the original payment method
What Happens After Refund
- Your Premium subscription will be cancelled immediately upon refund approval
- Your account will revert to the Free plan features
- Your design history and account data will be preserved
- You can continue using our free features (3 designs per day)
Free Plan Policy
Our Free plan is provided at no cost and does not require any payment information. Therefore:
- No refunds are applicable to the Free plan as it is completely free
- Free plan users can upgrade to Premium at any time
- You can cancel your Premium subscription and return to the Free plan without any charges
- Free plan features are available indefinitely with no time restrictions
Dispute Resolution
If You Disagree with Our Decision
If your refund request is denied and you believe this decision was made in error, you can:
- Reply to our email with additional information or clarification
- Request a second review by our management team
- Provide evidence supporting your refund request
- Contact us through alternative channels if necessary
Chargeback Policy
We strongly encourage customers to contact us directly before initiating a chargeback with their bank or credit card company. Chargebacks can result in:
- Immediate account suspension
- Permanent ban from our service
- Additional fees from payment processors
- Legal action if chargeback is deemed fraudulent
Contact Us for Refunds
Refund Support
For all refund requests and questions about our refund policy, please contact us at:
Email: [email protected]
Subject Line: Refund Request - [Your Account Email]
Response Time: Within 24 hours during business days
Please include your account email address and any relevant order information to help us process your request quickly.
Last Updated: December 12, 2024